Questions, answered.

Logical recoveries typically complete in 1–3 days. Physical recoveries that require cleanroom work take 3–10 days depending on damage and donor parts availability. Emergency 24-hour service is available on request.

For logical cases, if we cannot recover your data you pay nothing beyond the diagnostic fee. The diagnostic fee covers our engineers' time and is shared upfront based on the drive brand (₹350–₹650).

Yes. All recoveries are handled by a dedicated team under strict confidentiality. NDAs are available on request for businesses, hospitals and government clients. Recovered data is securely wiped from our systems after delivery.

Yes — share your address on WhatsApp at +91 9942 194 494 and our team will arrange a secure pickup of your device. We also accept courier shipments from anywhere in India.

Yes. Clicking sounds indicate head stack assembly failure. We perform head swaps inside our Class-100 cleanroom using matched donor drives, then image the platters with PC-3000 to safely extract your data.

Almost always, yes. 'Not detected' or '0 GB' issues are commonly caused by corrupted firmware, bad service area modules or PCB faults. We rebuild firmware modules using MRT Lab and ACE Lab tools to restore drive identification, then recover your files.

We support every major manufacturer — Seagate, Western Digital, Toshiba, Samsung, HGST, Hitachi, Fujitsu, Maxtor and more — across 2.5" laptop drives, 3.5" desktop drives and external/portable enclosures.

Stop powering it on immediately. Beeping usually means the spindle motor is seized and continued power-on can scratch the platters permanently. Bring or ship the drive to us for cleanroom platter transplant.

In most cases, yes. SSD failures usually involve controller corruption, firmware crashes or NAND degradation. Using PC-3000 SSD and PC-3000 Flash, we read NAND chips directly and reconstruct the FTL (Flash Translation Layer) to recover files.

Often yes. Modern NVMe failures frequently stem from controller lockups or firmware corruption. We perform technical-mode access using PC-3000 NVMe to read the underlying NAND and rebuild your data.

Yes, provided you have the recovery key, password or credentials. Hardware-encrypted SSDs require additional steps — share the encryption details with our engineer during diagnosis for an accurate quote.

If the data was deleted and TRIM has run, recovery of deleted files is usually impossible. However, recovery from formatted, corrupted, or physically failed SSDs (where the drive simply stopped working) is still very possible.

Yes — RAID 0, 1, 5, 6, 10, JBOD and nested arrays from Dell, HP, Lenovo, Synology, QNAP, Buffalo and custom servers. Every member drive is imaged read-only first, then the array is virtually reconstructed.

Often yes. We image each drive (including failed members), determine the original stripe size, parity rotation and disk order, then reconstruct the array virtually. Success depends on which drives failed and how recently.

Absolutely. NAS recovery is one of our specialties. We support EXT4, BTRFS, ZFS and proprietary filesystems used by Synology SHR, QNAP and Buffalo TeraStation devices.

No — please don't. Rebuilding, initializing or running consistency checks can overwrite recoverable data. Power down the array, label each drive with its slot number and contact us immediately.

Yes. For phones that won't boot, we use chip-off and ISP (In-System Programming) techniques to read the eMMC or UFS storage directly. Recovery is possible for unencrypted devices and for encrypted devices when credentials are available.

We can attempt board-level repair to bring the device back online long enough to extract data. Success depends on damage severity and the iPhone model. Bring the phone in immediately — do not attempt to charge or power it on.

Yes — quick-format usually leaves the underlying data intact. Stop using the card immediately and bring it to us. We recover photos, RAW files and 4K video from SD, microSD, CF and CFexpress cards.

Usually a controller failure, corrupted firmware, or physical damage to the USB connector. We perform NAND chip-off recovery using PC-3000 Flash to extract data directly from the memory chips.

It depends on the ransomware family. For known variants with leaked keys or flawed encryption, decryption is possible. For modern strains using strong asymmetric encryption (AES-256 + RSA-2048), decryption without the attacker's key is generally not feasible — but we can recover shadow copies, deleted originals and unencrypted backups when present.

We strongly advise against it. Payment funds future attacks and there's no guarantee of getting working keys. Bring your systems to us first — in many cases we recover usable data without ever paying the attacker.

Yes, in most cases. Viruses often delete or hide files rather than securely erasing them. We use forensic imaging and file-system analysis to recover both deleted and hidden data, even from infected drives.

Maintain offline backups (3-2-1 rule), keep OS and antivirus updated, disable RDP from the internet, and train staff on phishing. We offer secure backup consultations for businesses after recovery is complete.